PRIVACY AND COOKIES POLICY OF LOLINASHOP
At LOLINA, your privacy and the security and protection of our customers' personal data are very important to us. We believe it's important for you to read our Privacy and Cookies Policy. In this Privacy Policy, you will find all the relevant information that applies to how we use the personal data of our customers and users.
1. Controller of Your Data
The controller of the processing of your personal data is:
LOLINA BY CAROLINA ORTS, S.L. (hereinafter, "LOLINA")
Address: Calle de la Pinadeta s/n
VAT No.: B40565301
Phone: (+34) 963 21 07 28
Email: info@lolinashop.com
2. Purpose
In compliance with the provisions of the General Data Protection Regulation 2016/679 of the European Union, as well as any applicable national laws, we inform you that at LOLINA we process the personal data you provide to us for the following purposes:
1. Processing your registration as a customer and managing the purchasing process.
2. Sending commercial communications about our offers or products.
3. Managing potential returns after you have made a purchase.
4. Prevention of abuses and frauds (fraudulent activities, denial of service attacks, among others).
5. To address requests or inquiries made through the Customer Service channels.
Remember that when we ask you to fill in your personal data to grant you access to a specific functionality or service on the website https://lolinashop.com/en/, please note that if you choose not to provide certain data, you may not be able to complete your user registration or enjoy those services or functionalities.
3. Data Retention Period
Your data will be retained for the duration of the contractual relationship, as well as for the time necessary to comply with legal obligations. You can request the deletion of your data at any time by contacting info@lolinashop.com
4. Legitimacy
The legal basis that allows us to process your personal data depends on the purpose for which we process them, as follows:
1. The processing of your data is necessary for the execution of the terms governing the use of the website https://lolinashop.com/en/, as well as for the execution of the sales contract or provision of services that binds us to you.
2. The legitimate basis for processing your data for marketing purposes is the consent you provide when you click and agree to receive commercial emails with content, information about launches, campaigns, promotions, and offers.
3. When you contact us, particularly for the management of incidents related to your order or the product purchased through the website https://lolinashop.com/en/.
4. Compliance with the legal obligations that apply.
5. We believe we have a legitimate interest in addressing the requests or inquiries you make through the various contact channels available. We understand that processing this data is also beneficial to you as it allows us to assist you properly and resolve the queries raised.
5. Recipients
Your personal data will not be transferred to any third party, except to those third parties for whom their intervention is necessary for the proper management of the service provision (carriers, financial entities, etc.). Also, they will be transferred to CECOTEC INNOVACIONES, S.L., as the data processor, who provides certain services to LOLINA necessary for the execution of the operations undertaken with you.
In addition, your data may also be transferred to public bodies and authorities (administrative or judicial) in cases where a legal provision establishes it.
6. Rights
We are committed to respecting the confidentiality of your personal data and ensuring the exercise of your rights.
Regardless of the purpose or legal basis, you have the right to:
- Ask us for access to the data we have about you. If you are a registered user, you can access your account to check your personal data.
- Ask us to correct the data we already have. If you are a registered user, you can access your account to modify or update your personal data.
- Ask us to delete your data to the extent that they are no longer necessary for the purposes for which we need to process them as informed above.
- Ask us to restrict the processing of your data.
If you have provided your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time by contacting info@lolinashop.com
Finally, please note that you can address the Spanish Data Protection Agency and other relevant public authorities for any complaints arising from the processing of your personal data.
7. Cookie Policy
WHAT ARE COOKIES?
Cookies are files created in the user's browser to record their activity on the Website and send this information to the Website owner or third parties.
TYPES OF COOKIES USED BY THIS WEBSITE
Technical cookies: These allow the user to navigate through a website, platform, or application and use the different options or services available, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the items that make up an order, carrying out the purchasing process of an order, requesting registration or participation in an event, or using security elements during navigation.
Advertising cookies: These, either processed by us or by third parties, allow us to manage the offer of advertising spaces on the website as effectively as possible, adapting the content of the ad to the content of the requested service or the use made of our website.
Behavioural advertising cookies: These cookies store information on user behavior obtained through the continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on it.
This website installs analytical and advertising cookies, both first-party and third-party, on the user's browser, only if the user has previously consented. If this Legal Notice is the first webpage you open on this website or if you have accessed it through the link provided in the cookie banner, no cookies will be installed.
In particular, the third-party cookies installed by this website are as follows:
Analytical. Cookies from:
- Google Analytics: allows us to understand which content is most interesting to different users. For more information, please see Google's Cookie Policy.
- SmartLook: records user sessions to see how they interact with the Website. These replays help reveal errors and show areas for improvement. For more information, please see Smartlook's Privacy Policy.
- Advertising and behavioural advertising. Cookies are installed to display advertising more tailored to users' preferences:
- Google Adwords: is a service and program by Google used to offer sponsored advertising to potential advertisers. For more information, please see Google's Privacy Policy.
- Tradedoubler: allows for the insertion of advertising on external websites. For more information, please see Tradedoubler's Privacy Policy.
- Criteo. For more information, please see Criteo's Privacy Policy.
- Bing Ads: For more information, please see Bing Ads' Privacy Policy.
- Doubleclick: stores information about the ads shown to a user, their interests, and if they visit the advertiser's website. For more information, please see Doubleclick's Privacy Policy.
- Social media: Cookies from social media platforms where Cecotec has a corporate profile (Facebook, Twitter, YouTube, and Instagram) will be installed when accessed through the widgets on our website. You can consult each platform's privacy policy: Facebook's Cookie Policy, Twitter's Cookie Policy, YouTube's Cookie Policy, and Instagram's Cookie Policy.
- Social media. Third-party cookies are installed for all visitors to other sites where LOLINA has a social page or profile, even if they are not registered users on the respective platforms.
HOW TO DISABLE OR DELETE COOKIES.
You can allow, block, or delete cookies installed on your device by configuring the options in the browser installed on your computer. Here's how to do it through the following links:
- Chrome, from http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
- Safari, from http://support.apple.com/kb/ph5042
- Explorer, from http://windows.microsoft.com/en-gb/windows7/how-to-manage-cookies-in-internet-explorer-9
- Firefox, from http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences